❄️ Frozen Food Delivery
- 🚚 Frozen Delivery — £9.99: Specialist delivery with insulated packaging.
- ✅ Minimum Order — £30: Spend at least £30 on frozen food to qualify for home delivery.
- 📦 Dispatch: Usually within 2 working days, Monday to Thursday.
- ❄️ Next Working Day Delivery: Usually delivered the working day after dispatch.
- 📍 FREE Click & Collect: Available from our Nottingham store.
❄️ Our Frozen Delivery Guarantee
We carefully pack frozen food to help ensure it arrives in good condition. If there's a problem, we'll replace affected items, subject to the conditions below.
- ✅ Be Available: Someone must receive the parcel on the courier's first delivery attempt.
- 🚚 Keep Your Delivery Date: Do not rearrange, postpone or redirect delivery with the courier.
- 📸 Report Problems Promptly: Contact us immediately with clear photographs of the food, packaging and complete consignment.
- 📦 Keep Everything: Retain affected food and packaging until we've advised you what to do.
The guarantee does not cover missed or customer-rearranged deliveries, or delays caused by incorrect or incomplete delivery addresses.
Important Information
- You'll receive tracking information when your order is dispatched.
- Frozen food should be placed in your freezer as soon as it arrives.
- If anything appears wrong, contact us before using or disposing of the affected food.
- Dispatch schedules may change around bank holidays.
- Our guarantee is in addition to your statutory rights.
