Shipping policy

CURRENT DESPATCH STATUS:  

AMBER

The Majority of orders being despatched within 1-2 working days as advertised. 

THERE ARE DELAYS IN SOME COURIER NETWORKS ACROSS THE WHOLE OF THE UK DUE TO BLACK FRIDAY SALES, PLEASE ALLOW TIME FOR BACKLOGS TO CLEAR. 

PLEASE NOTE WE MAY NEED TO HOLD SOME FROZEN ORDERS UNTIL WE CAN BE CONFIDENT NEXT DAY DELIVERY WILL NOT BE INTERUPTED

🚚  Delivery:

  • Delivery costs £4.99 per order, or free when you spend £99
  • Delivery for orders containing frozen food cost £9.99 per order
  • Delivery within 2-4 working days:
    • We aim to despatch orders within 2 working days
    • Our delivery partners aim to deliver within a further 2 working days.
  • Next day or premium delivery options shown at checkout where available.

Delivery Zones

Delivery is valid to UK mainland addresses only.  

Unfortunately the following postcode Zones are now excluded from our Royal Mail services.  This is due to recategorisation of these zones by Royal Mail which either restrict or remove the service levels required for the prompt delivery of time sensitive pet products.  We apologise for any inconvenience this may cause. 

AB36, AB37, AB38, AB54, AB55, AB56, BT, FK18, FK19, FK20, FK21, GY, HS, IM, JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZE

Orders over 5kg or 60cm in length may not be able to be despatched to the following areas/postcodes

  • London E1, EC, SE1, SE11, SW1, WC, W1
  • Isle of Wight PO30-PO41
  • Scottish Highlands AB35-38, AB54-56, FK18-21, IV1-IV63, KW1-KW14, PA21-PA38, PA80, PH17-PH26, PH30-PH41, PH49-50
  • Scottish Islands HS1-9, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE

Collection Only Items

Some items are only available for collection and marked as such.  These items are not available for home delivery and exceptions cannot be made.  Our collection address is at our Nottingham Store (NG4 2SR)