Shipping policy

CURRENT WAREHOUSE STATUS:  

GREEN - In Stock Orders sent same day. 
RED - Any item on backorder, delays due to high supplier demand  

URRENT LIVEFOOD BREEDER STATUS:  

RED (3-5 DAYS) - UK wide shortages of many species PLUS shipping delays due to supplier system outages. ORDER NOW TO ENSURE YOUR ORDER GETS IN THE QUEUE FOR SHIPPING ASAP.  

🚚 *Next Day Delivery:

- Available on items marked "Next Day Delivery"
- Available when all items in basket are eligible for next day delivery.
- Cut off time = 2pm Monday to Friday
- Despatch and delivery dates exclude, weekends and Bank Holidays. (e.g if ordering Friday before 2pm you will likely receive your order Monday)
- FREE WHEN YOU SPEND £200
- From £4.99 on orders up to £199.99

🚚 Standard Delivery

- 2-3 Working Day delivery
- FREE WHEN YOU SPEND £79
- From £3.99 on orders up to £78.99

** See checkout for final eligibility, costs and details.

*** timescales are estimates, excludes orders containing frozen products. terms and exclusions apply.

❄️ ORDERS CONTAINING FROZEN: £9.99 FLAT DELIVERY CHARGE

Delivery Zones

Delivery is valid to UK mainland addresses only.  We regret we cannot currently ship outside the UK, to Northern Ireland (All BT postcodes), the Channel Islands (GY, JE), the Isle of Man (IM) or the Scilly Isles (TR21-25)

Orders over 5kg or 60cm in length may not be able to be despatched to the following areas/postcodes

  • London E1, EC, SE1, SE11, SW1, WC, W1
  • Isle of Wight PO30-PO41
  • Scottish Highlands AB35-38, AB54-56, FK18-21, IV1-IV63, KW1-KW14, PA21-PA38, PA80, PH17-PH26, PH30-PH41, PH49-50
  • Scottish Islands HS1-9, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE

Collection Only Items

Some items are only available for collection and marked as such.  These items are not available for home delivery and exceptions cannot be made.  Our collection address is at our Nottingham Store (NG4 2SR)