Need help with an order, product or account? We're here to help.
Find your Internet Reptile order confirmation or dispatch email and simply click Reply.
This is the best way to contact us about an order. Your reply comes directly into the same customer support system as our other online enquiries, so you won't wait any longer for a response by contacting us this way.
It also gives our team your order details automatically, so we can usually start investigating straight away rather than having to ask which order you mean.
We usually reply the same working day.
At busier times, we'll normally get back to you by the next working day.
Can't find the email? Search your inbox for Internet Reptile or your IR order number. You can reply to either your confirmation or dispatch email, and it's also worth checking your junk or spam folder.
Many common requests can be dealt with immediately from your customer account without waiting for a reply.
Check your order history, status and available delivery information.
View My Orders →Check delivery services, estimated timescales and courier information.
Delivery Information →Looking for return terms instead? View our Returns Policy.
For product advice, account help or another general enquiry, you can contact our customer support team directly .
If your question relates to an existing order, replying to your confirmation or dispatch email is better because it automatically identifies your order.
0115 8377 877
For enquiries specifically about our Nottingham store.
Our shop team cannot investigate online orders or customer-service cases. For an online order, please use the support guidance above.
