Welcome to our online support centre.  You can find answers to the most common questions our customers ask us right here or details regarding how to contact us.


Sorry, we can only deliver our products to mainland areas of the United Kingdom at present. We do keep this under review.

We aim to despatch orders same day (Monday to Friday) when you order before 1pm. In most instances this means they will arrive in just 1-2 working days.

Our warehouse primarily uses Royal Mail, DPD and APC. Some larger or more specialist products may be sent via pallet or other courier services as to ensure their safe delivery.


We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please note that exclusions do apply for live and frozen products.

Customer support

Call us on 0115 8377 877, our lines are open Monday to Friday 0930 - 1630

Send a message

Click on the chat with us icon 24/7 to leave us a message.