Usage and health information
Keep frozen to store and defrost thoroughly before use. Frozen foods are raw meat products so should be treated as such (e.g. stored, prepared, defrosted etc away from other food products and surfaces or feeding tools disinfected after use, hands thoroughly washed with soap and water after handling etc).
As some customers will be aware, the Food Standards Agency in the UK has recently issued advice about salmonella in reptiles and feeder rodents. Whilst we are proud to offer only the very best quality frozen food (which we can confirm is neither supplied by or associated with any supplier or retailer that was part of that investigation), as a responsible retailer, we always advise customers that it is possible that frozen food (like the reptiles you keep) may carry salmonella. Whilst for the most part this will mean simply following good hygiene practices, higher risk groups may wish to take additional precautions as they would do with the reptiles themselves. You can find out more about salmonella here.
We carefully pack our frozen food to ensure it reaches you in good condition. If it does not, we’ll replace the affected items, subject to the conditions below.
The guarantee does not apply where delivery was missed, rearranged or delayed at the customer’s request, or where an incorrect or incomplete delivery address was supplied.
Frozen food is normally dispatched within two working days. To avoid parcels being held over the weekend, frozen orders are dispatched Monday to Thursday only.
We’ll email you as soon as your order has been dispatched. Delivery is normally made the following day, so please monitor your dispatch and tracking emails and ensure somebody is available to receive it.
Dispatch and delivery schedules may be adjusted around bank holidays or where courier collections are restricted.
Frozen food should be placed into a freezer as soon as it is received. If you have any concerns about its condition, do not use or dispose of it until you have contacted us.
This guarantee is in addition to your statutory rights and should be read alongside our delivery information and terms of service.
