Usage and health information
Keep frozen to store and defrost thoroughly before use. Frozen foods are raw meat products so should be treated as such (e.g. stored, prepared, defrosted etc away from other food products and surfaces or feeding tools disinfected after use, hands thoroughly washed with soap and water after handling etc).
As some customers will be aware, the Food Standards Agency in the UK has recently issued advice about salmonella in reptiles and feeder rodents. Whilst we are proud to offer only the very best quality frozen food (which we can confirm is neither supplied by or associated with any supplier or retailer that was part of that investigation), as a responsible retailer, we always advise customers that it is possible that frozen food (like the reptiles you keep) may carry salmonella. Whilst for the most part this will mean simply following good hygiene practices, higher risk groups may wish to take additional precautions as they would do with the reptiles themselves. You can find out more about salmonella here.
We carefully pack frozen food to help ensure it arrives in good condition. If there's a problem, we'll replace affected items, subject to the conditions below.
The guarantee does not cover missed or customer-rearranged deliveries, or delays caused by incorrect or incomplete delivery addresses.
